Appointments

ErinoakKids appointment schedulers are your main contacts for appointments at ErinoakKids. They will call you to book appointments as indicated by your child's clinicians.

Cancelling or Rescheduling an Appointment

Severe Weather Procedures

Could Not Contact

Infection Control

Cancelling or Rescheduling an Appointment

Please provide us with as much advance notice as possible when you need to cancel or reschedule an appointment, this will give us the opportunity to offer the time to another client or family. 

If visits are missed without advanced notice, we may need to review your child's service plan, missing appointments without calling to cancel could result in your child being discharged from that service. 

Clinical Services

If you need to reschedule or cancel an appointment for Clinical Services, please call 905-855-2690 or 1-877-374-6625 and press 3, or follow the instructions from your child’s clinician. Please leave a detailed message with your child’s name, date of birth, and appointment date and time.

Saturday Appointments

If you have to cancel a Saturday appointment on the day of your appointment, or are running late for a Saturday appointment, please call reception at 905-855-2690 and press 0.

Autism Services

If you need to cancel an appointment for Autism Services, please use the ErinoakKids Autism Services Absence line at 905-855- 2690 ext. 2920. 

If no one is available to take your call, please leave the following information on the voicemail :

1.        Your name
2.        Your child’s first and last name
3.        Your clinician’s name
4.        The reason your child is absent

If you know of an upcoming absence prior to the day of your child’s session, please contact your child's Clinical Supervisor directly.

Severe Weather Procedures

On occasion, severe weather will impact our ability to safely open our sites. In the event of severe weather conditions, ErinoakKids sites will close if the local school board closes. For example, the Mississauga site will close if schools in Peel are closed, or the Halton/Oakville site will close if schools in Halton are closed.

We will post closures on our website by 7:30 a.m. and record a message on our phone lines. Where possible, families with appointments will receive a phone call to inform them of a cancelled appointment. 

There are also situations where we may close a site during business hours as weather conditions worsen.

When an ErinoakKids site is closed, no in-person appointments, workshops or classes will be held. Services will be provided virtually, where possible.

In all situations, the safety of clients, families, staff and volunteers is our priority.

Could Not Contact

We understand that things can come up suddenly and/or unexpectedly. Our team will make an effort to contact the family in the event of late or missed appointments where we do not hear from the family.

However, if our team has been unsuccessful with multiple attempts in contacting a family regarding appointments or services, services may be discharged. This is to ensure that we can maximize clinical resources.

We thank you for your understanding and cooperation.