ErinoakKids Connect

ErinoakKids will contact you directly by phone between five and seven business days to verify your information and complete your enrollment. Once your information has been verified, you will receive a link via email to complete the process. 

All reports and notes from your clinicians, for visits that occurred as of November 15, 2019, are available in ErinoakKids Connect. If you require records prior to that date, please contact ErinoakKids’ Health Records Department at 905-855-2690 (toll free 1-877-374-6625) extension 2737.

Many of our clinicians belong to Allied Professional Health Colleges which have regulations around what they need to document. In order to comply with these regulations, all ErinoakKids clinicians use the same format of notes for their visit documentation, and it follows the SOAP format:
Subjective: Information that you share with your clinician that is not directly observed, and cannot be quantified with data. It may be something you’ve observed your child/youth do at home or school.
Objective: What the therapist does during the visit, their direct observations, and any data that they need to report.
Analysis: Clinical interpretation of those observations and data.
Plan: Next steps and goals that you set together.
If there is additional information that the clinician needs to include, it will be written at the end of the note under “Other”.

Yes, you can send a scheduling request for some Family Initiated Workshops through ErinoakKids Connect, and you can also cancel these workshops. Please note that this function is not yet available for all workshops or other types of appointments.
 
To send a scheduling request for a workshop through ErinoakKids Connect go to the Appointments tab and click on the Schedule An Appointment button.
 
To cancel a workshop through ErinoakKids Connect go to the Appointments tab. If you are able to cancel the workshop there will be an option to click cancel. Please carefully read the information on the screen before submitting the cancellation.

For scheduling or cancelling all other appointments, please call scheduling at 905-855-2690 (toll free 1-877-374-6625) and press 3.
 

Two-way messaging is a feature in the ErinoakKids Connect portal that allows you to communicate directly with your ErinoakKids clinician(s) in a safe and secure way. Two-way messaging is not for urgent care needs; in an emergency, always call 911.

1. Why would I want to use two-way messaging? Two-way messaging can help you to communicate with your clinician(s) in a secure and convenient way. You might use it the same way you use the telephone now to contact a clinician.

2. What kinds of questions can I ask using two-way messaging? Two-way messaging could include clarifying instructions or asking follow-up questions about a recent visit, and following-up on a test result. Two-way messaging should not be used for questions related to new conditions. It is only for things that have been discussed previously.

3. How will I know if two-way messaging is an option for me? If your clinicians are set up with messaging, then you will be able to see their names in the Messaging tab in ErinoakKids Connect.

4. Does two-way messaging replace visits with my clinicians? There will still be a need to see your clinicians in person, but two-way messaging may allow you to get some answers to questions without scheduling a new appointment.

5. How will I know if one of my clinicians sends me a message? When a message is received in ErinoakKids Connect, you will receive an email notification at the email address that you linked to your ErinoakKids Connect account.

6. How quickly should I expect a response? Two-way messaging is NOT meant for urgent care needs. We aim to respond to messages within a few days (not including weekends or holidays). If you do not receive a response to a message, please call the clinician directly.

7. I would rather just use my regular email to communicate with clinicians.  Why should I use the messaging through ErinoakKids Connect?   ErinoakKids and its’ clinicians have a legal responsibility to keep your personal health information secure. Messaging through ErinoakKids Connect is much more secure than regular email. It also allows us to capture your questions and our responses for our records.

8. Can I contact a clinician I don’t see any more or haven’t yet seen? No. Two-way messaging should only be used to communicate with your current clinicians.

9. Will other members of the team see my messages? Messages between portal users and clinicians will become part of the health care record and can be seen by other clinicians who are involved in providing care.