If you are not yet a client of ErinoakKids and are looking for information on how to access our services, please visit our Referrals page.
If you are registered for ErinoakKids Connect, click the link below to login:
New! There is also a login link for ErinoakKids Connect in the blue bar at the top of every page of our website!
Once you complete and submit the registration form, an ErinoakKids staff member will contact you directly by phone within four business days, to verify your information and process your application.
If you are the Parent/Guardian of a client 15 years of age and under: Register for PARENT/GUARDIAN ErinoakKids Connect
If you are a Client 16 years of age or older who would like to register for your own portal account:
ErinoakKids Connect is a secure portal to provide current clients and their families with online access to their ErinoakKids health care information, health records, appointments and notes from clinical visits. It is available 24 hours a day, seven days a week from your computer, phone or tablet. With ErinoakKids Connect you can:
The ErinoakKids Connect portal is available as a mobile app for your phone.
To download the mobile app:
2. After the app has downloaded, select ErinoakKids Centre for Treatment and Development from the list of organizations.
3. Enter your username and password. If you don’t have a username and password you will need to register for one.
4. Access your health information anywhere, anytime.
For any technical issues, please reach out to our help desk at 905-491-4442
(toll free 1-877-374-6625). We are available live between 8:30 a.m. and 4:30 p.m., please leave a message and someone will get back to you as soon as possible.
Two-way messaging is a feature in the ErinoakKids Connect portal that allows you to communicate directly with your ErinoakKids clinician(s) in a safe and secure way. Two-way messaging is not for urgent care needs; in an emergency, always call 911.
1. Why would I want to use two-way messaging? Two-way messaging can help you to communicate with your clinician(s) in a secure and convenient way. You might use it the same way you use the telephone now to contact a clinician.
2. What kinds of questions can I ask using two-way messaging? Two-way messaging could include clarifying instructions or asking follow-up questions about a recent visit, and following-up on a test result. Two-way messaging should not be used for questions related to new conditions. It is only for things that have been discussed previously.
3. How will I know if two-way messaging is an option for me? If your clinicians are set up with messaging, then you will be able to see their names in the Messaging tab in ErinoakKids Connect.
4. Does two-way messaging replace visits with my clinicians? There will still be a need to see your clinicians in person, but two-way messaging may allow you to get some answers to questions without scheduling a new appointment.
5. How will I know if one of my clinicians sends me a message? When a message is received in ErinoakKids Connect, you will receive an email notification at the email address that you linked to your ErinoakKids Connect account.
6. How quickly should I expect a response? Two-way messaging is NOT meant for urgent care needs. We aim to respond to messages within a few days (not including weekends or holidays). If you do not receive a response to a message, please call the clinician directly.
7. I would rather just use my regular email to communicate with clinicians. Why should I use the messaging through ErinoakKids Connect? ErinoakKids and its’ clinicians have a legal responsibility to keep your personal health information secure. Messaging through ErinoakKids Connect is much more secure than regular email. It also allows us to capture your questions and our responses for our records.
8. Can I contact a clinician I don’t see any more or haven’t yet seen? No. Two-way messaging should only be used to communicate with your current clinicians.
9. Will other members of the team see my messages? Messages between portal users and clinicians will become part of the health care record and can be seen by other clinicians who are involved in providing care.