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Availability of Accessible Client/Customer Service Documents


ErinoakKids shall prepare any additional documents describing its policies, practices and procedures as may be required by Ontario Regulation 429/07 and, upon request, shall give a copy of such documents to any person. Further, ErinoakKids shall notify persons to whom it provides goods and services that the documents required under the Ontario Regulation 429/07 are available upon request.

ErinoakKids shall give the person the documents, or the information contained in the documents described above, in a format that takes into account the person’s disability.