In response to the COVID-19 pandemic, ErinoakKids has made changes to our operations. Please click here for the latest information.
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COVID-19 Related Updates and Resources

Safeguarding the health and safety of the families we serve, along with the health and safety of our staff, is our most important priority. Everyone visiting our sites is required to complete an online health screening on the day of their visit before entering our doors. 

  • All adults are required to wear a mask provided by ErinoakKids while in the building. 
  • Children ages two and older are required to wear masks, if possible.
  • Intensive cleaning measures are in place throughout our sites and handwashing, or using hand sanitizer, is encouraged frequently.

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Most Recent Updates

June 13, 2022

Masks Still Required

For the protection of the vulnerable children and youth we serve, their families and our staff, masks are still required when visiting ErinoakKids sites. Please review the COVID-19 requirements above before your visit. We appreciate your co-operation and understanding.

May 28, 2022

Vaccination Policy 

In response to declining COVID 19 rates in the community, ErinoakKids has lifted the mandatory vaccination policy for visitors to our site. The mandatory vaccination policy remains in effect for staff and volunteers and we will continue to take precautions to protect our clients and their families. Please continue to follow all remaining safety protocols, including completing a screening assessment before your visit and wearing a mask provided by ErinoakKids while on site.

June 2, 2021

Online Screening Assessment Tool

On the day of your appointment, between 5:00 a.m. and the time of your appointment, all visitors to ErinoakKids are required to complete an online COVID-19 Screening Survey.

After completing the screening questions you will receive an email telling you whether you have been cleared to enter an ErinoakKids site or not. You must bring this confirmation email with you to your visit (either on your phone, or on a printout) and show it to the staff screeners at the entrance.

ErinoakKids will keep the information you provide confidential. By providing this information, you are providing us with consent to collect the information.

Read our frequently asked questions below for more information on the online screening tool.


SSAH Update

Temporary Changes to SSAH, Enhanced Respite and Assistance for Children with Severe Disabilities (ACSD) Programs

The Ministry of Children, Community and Social Services (MCCSS) has announced that expenditures deemed admissible for the SSAH, Enhanced Respite and Assistance for Children with Severe Disabilities programs are being temporarily expanded to accommodate activities, services and supports that can be purchased by program recipients and their families while at home. This is being done to better support the health and well-being of program recipients and their families while physically distancing. These temporary changes are effective immediately and will remain in place until further notice by the MCCSS. For full details on these changes, please visit MCCSS’ website.

Click here to go to ErinoakKids SSAH page


Client, Families & Essential Visitors Entry Screening Questions

The following are questions that client, families and essential visitors will be required to answer during screening when visiting our sites:

1. Do you have any of the following new or worsening symptoms or signs?

  • New or worsening cough 
  • Shortness of breath 
  • Sore throat 
  • Runny nose, sneezing or nasal congestion? (Unrelated to seasonal allergies) 
  • Hoarse voice
  • Difficulty swallowing 
  • New smell or taste disorder(s) 
  • Nausea/vomiting, diarrhea, abdominal pain 
  • Unexplained fatigue/malaise
  • Chills
  • Headache

2. Have you travelled outside of Canada or had close contact with anyone that has travelled outside of Canada in the past 14 days?

3. Have you had close contact with anyone with a confirmed or probable case of COVID-19 in the last 14 days or been notified by the COVID-19 Alert App of possible close contact? 

4. Has anyone in your household been diagnosed with COVID-19 in the last 14 days or showing/displaying COVID-19 related symptoms?

5. Has anyone in your household been notified that they are a close contact with a confirmed or probable case of COVID-19?

6. Has anyone in your household been tested and waiting for COVID-19 test results or scheduled to be tested?

7. Have you (or your child) had a fever in the last 24 hours?

8. Have you given anti-fever medications to your child, such as Tylenol/Advil prior in the last 4 hours? 


Do I need to bring a copy of the results with me to the appointment?

Yes, you must bring the email that indicates ‘CLEAR’ to your appointment.

What if I don’t pass the screening? How does my appointment get cancelled/rescheduled?

If you don’t pass screening, you will be directed to contact our scheduling department to rebook your appointment.

What if I forget and don’t complete the screening before coming to the appointment?

We strongly encourage everyone to complete the screening questions prior to leaving home. If you’re not able to do so, we ask that you complete the screening outside of our building before entering. If you drove to the site, you can complete it in your car. If you have any issues with the online screening tool, our screeners will be able to help you, however, it will mean spending a bit more time at the screening desk.

Why do I have to do this?

We want to make the screening process as quick as possible while still maintaining protocols. By completing the online screening tool prior to coming into the building you will greatly reduce the time spent at screening as well as avoid congestion upon entry.

Can I show the screening email on my phone or do I have to print it off?

You can show the email on your phone.

A different person is picking up. Do they need to do the screening too?

The screening tool is specific to the person coming to ErinoakKids.  If someone different will be picking up your child, they must complete the screening tool for themselves.

I have more than one appointment. Do I need to do the screening more than once?

The online screening is good for the day it is completed. If you have more than one appointment on site, you only need to complete screening once.

I’m back many days in a row for appointments.  Do I need to do it every day?

Yes, screening must be done each day you need to come to ErinoakKids.


Canadian COVID-19 Information

Find the latest information about COVID-19: definitions, cases, information guides, etc.

Peel Region
Peel Region COVID-19 site
Child Development Resource Connection Peel (Emergency childcare for essential workers)

Halton Region
Halton Region COVID-19 site

Government of Canada
COVID-19 site

Public Health Ontario
Public Health Ontario site